Troubleshooting — Web

Quick diagnosis

Symptom	Likely Cause	Solution
Components don’t render	`loadPrimer()` not called	Call `loadPrimer()` before using components
`customElements is not defined`	Code running on server	Load SDK only on client side
`window is not defined`	Code running on server	Add `typeof window !== 'undefined'` check
Two card forms appear	Using both custom form and payment method	Choose one approach
Card inputs don’t work	Inputs outside `<primer-card-form>`	Wrap inputs in card form component
Options not applied (React)	New object reference each render	Use stable references with `useMemo` or constants
Styles not applying	Trying to style shadow DOM	Use CSS variables instead

Server-side rendering errors

Error: “customElements is not defined”

Cause: Primer code is running on the server where Web Components API doesn’t exist. Solution: Ensure loadPrimer() is called only in client-side lifecycle methods.

Next.js / React
Nuxt 3
SvelteKit

import { useEffect } from 'react';
import { loadPrimer } from '@primer-io/primer-js';

function MyCheckoutComponent() {
  useEffect(() => {
    if (typeof window !== 'undefined') {
      loadPrimer();
    }
  }, []);

  return (
    <primer-checkout client-token="your-client-token">
      {/* Checkout content */}
    </primer-checkout>
  );
}

<script setup>
import { onMounted } from 'vue';

onMounted(async () => {
  if (import.meta.client) {
    const { loadPrimer } = await import('@primer-io/primer-js');
    loadPrimer();
  }
});
</script>

<script>
  import { onMount } from 'svelte';
  import { browser } from '$app/environment';

  onMount(async () => {
    if (browser) {
      const { loadPrimer } = await import('@primer-io/primer-js');
      loadPrimer();
    }
  });
</script>

Error: “window is not defined”

Cause: Code is accessing browser globals during server-side rendering. Solution: Add environment checks before accessing browser APIs:

if (typeof window !== 'undefined') {
  // Browser-only code here
}

Card form issues

Duplicate card forms

Cause: Using both <primer-card-form> and <primer-payment-method type="PAYMENT_CARD"> in the same layout. Why this happens: <primer-payment-method type="PAYMENT_CARD"> internally creates its own <primer-card-form>. When you also add a custom card form, you end up with two card forms on the page. Solution: Choose one approach:

<!-- Option A: Use custom card form only -->
<div slot="payments">
  <primer-card-form>
    <div slot="card-form-content">
      <!-- Your custom layout -->
    </div>
  </primer-card-form>
  <!-- Other payment methods, but NOT PAYMENT_CARD -->
  <primer-payment-method type="PAYPAL"></primer-payment-method>
</div>

<!-- Option B: Use payment method component only -->
<div slot="payments">
  <!-- Let the component handle the card form -->
  <primer-payment-method type="PAYMENT_CARD"></primer-payment-method>
  <primer-payment-method type="PAYPAL"></primer-payment-method>
</div>

Card inputs not working

Cause: Card input components placed outside <primer-card-form>. Solution: All card inputs must be descendants of the card form:

<!-- WRONG: Inputs outside primer-card-form -->
<primer-card-form></primer-card-form>
<primer-input-card-number></primer-input-card-number>

<!-- CORRECT: Inputs inside primer-card-form -->
<primer-card-form>
  <div slot="card-form-content">
    <primer-input-card-number></primer-input-card-number>
    <primer-input-card-expiry></primer-input-card-expiry>
    <primer-input-cvv></primer-input-cvv>
  </div>
</primer-card-form>

Dynamic rendering creates duplicates

Cause: When dynamically rendering payment methods, PAYMENT_CARD is included while also using a custom card form. Solution: Filter out PAYMENT_CARD when using a custom card form:

checkout.addEventListener('primer:methods-update', (event) => {
  const availableMethods = event.detail
    .toArray()
    // Filter out PAYMENT_CARD if you're using a custom card form
    .filter((method) => method.type !== 'PAYMENT_CARD');

  availableMethods.forEach((method) => {
    const element = document.createElement('primer-payment-method');
    element.setAttribute('type', method.type);
    container.appendChild(element);
  });
});

React-specific issues

Options not being applied

Cause: Creating new object references on every render forces unnecessary comparisons.

The Primer SDK implements deep comparison for the options property. This means unstable references won’t cause re-initialization, but they still add comparison overhead on every render.

Solution: Use stable references:

// SUBOPTIMAL: New object every render
function CheckoutPage() {
  return <primer-checkout options={{ locale: 'en-GB' }} />;
}

// OPTIMAL: Stable reference
const SDK_OPTIONS = { locale: 'en-GB' };

function CheckoutPage() {
  return <primer-checkout options={SDK_OPTIONS} />;
}

// OPTIMAL: Use useMemo for dynamic options
function CheckoutPage({ userLocale }) {
  const options = useMemo(() => ({
    locale: userLocale,
  }), [userLocale]);

  return <primer-checkout options={options} />;
}

Calling methods before ready

Cause: Calling SDK methods before the checkout is initialized. Solution: Wait for the primer:ready event:

// WRONG: May fail if checkout isn't ready
const checkout = document.querySelector('primer-checkout');
const primerJS = checkout.primerJS; // May be undefined
primerJS.setCardholderName('John Doe'); // Error!

// CORRECT: Wait for the ready event
checkout.addEventListener('primer:ready', (event) => {
  const primerJS = event.detail;
  primerJS.setCardholderName('John Doe'); // Works correctly
});

React 18 vs React 19 property assignment

Cause: React 18 converts object props to [object Object] strings for web components. Solution: Use the appropriate pattern for your React version:

React 18
React 19

const SDK_OPTIONS = { locale: 'en-GB' };

function CheckoutPage() {
  const checkoutRef = useRef(null);

  useEffect(() => {
    if (checkoutRef.current) {
      checkoutRef.current.options = SDK_OPTIONS;
    }
  }, []);

  return <primer-checkout ref={checkoutRef} client-token={token} />;
}

const SDK_OPTIONS = { locale: 'en-GB' };

function CheckoutPage() {
  return <primer-checkout client-token={token} options={SDK_OPTIONS} />;
}

Styling issues

CSS not applying to components

Cause: Trying to style internal elements with CSS selectors. Shadow DOM prevents external CSS from reaching internal elements. Solution: Use CSS variables instead:

/* WRONG: Won't work with Shadow DOM */
primer-checkout input {
  border-color: blue;
}

/* CORRECT: Use CSS variables */
primer-checkout {
  --primer-color-border-input-default: blue;
}

Validation vs payment errors

Understanding the difference helps with proper error handling:

Error Type	When It Occurs	How It’s Handled
Validation errors	During input (invalid format, missing fields)	Handled automatically by input components; prevents form submission
Payment failures	After form submission (declined card, network issues)	Requires explicit handling with error container or custom code

Don’t confuse these two error types. Validation errors prevent form submission and are shown inline. Payment failures occur after the form is submitted and require explicit handling.

Debugging tips

Log all Primer events

const primerEvents = [
  'primer:ready',
  'primer:state-change',
  'primer:methods-update',
  'primer:payment-success',
  'primer:payment-failure',
  'primer:card-error',
  'primer:card-network-change',
];

primerEvents.forEach((eventName) => {
  document.addEventListener(eventName, (event) => {
    console.log(`[${eventName}]`, event.detail);
  });
});

Verify component registration

// Should return a constructor, not undefined
console.log(customElements.get('primer-checkout'));

Check available payment methods

checkout.addEventListener('primer:methods-update', (event) => {
  const methods = event.detail.toArray();
  console.table(methods.map((m) => ({ type: m.type, id: m.id })));
});

Getting help

When contacting Primer support, include:

The diagnosticsId from any error callbacks
Your browser, OS version, and framework version
Steps to reproduce the issue

primer.onPaymentFailure = ({ error }) => {
  console.error('Payment failed:', {
    code: error.code,
    message: error.message,
    diagnosticsId: error.diagnosticsId,
  });
};

SSR guide

Server-side rendering patterns

React integration

React-specific guidance

Events guide

Event handling patterns

Build a custom card form

Card form tutorial

​Quick diagnosis

​Server-side rendering errors

​Error: “customElements is not defined”

​Error: “window is not defined”

​Card form issues

​Duplicate card forms

​Card inputs not working

​Dynamic rendering creates duplicates

​React-specific issues

​Options not being applied

​Calling methods before ready

​React 18 vs React 19 property assignment

​Styling issues

​CSS not applying to components

​Validation vs payment errors

​Debugging tips

​Log all Primer events

​Verify component registration

​Check available payment methods

​Getting help

​See also

SSR guide

React integration

Events guide

Build a custom card form

Quick diagnosis

Server-side rendering errors

Error: “customElements is not defined”

Error: “window is not defined”

Card form issues

Duplicate card forms

Card inputs not working

Dynamic rendering creates duplicates

React-specific issues

Options not being applied

Calling methods before ready

React 18 vs React 19 property assignment

Styling issues

CSS not applying to components

Validation vs payment errors

Debugging tips

Log all Primer events

Verify component registration

Check available payment methods

Getting help

See also